Closure of the travel contract
By registering, the traveler offers the tour operator a binding offer to conclude a travel contract in recognition of these travel conditions. The contract is concluded upon acceptance by the tour operator.
Acceptance does not require any form.
If the travel confirmation differs from the content of the registration, this represents a new contract offer from the organizer, to which the organizer is bound for a period of 10 days. The contract is concluded on the basis of this new offer when the traveler declares acceptance. The payment of a deposit also counts as acceptance.

Payment
When registering, a deposit of 10% or a maximum of €250.00 per person is due. The remaining payment is due when the travel documents are handed over, no later than 28 days before the start of the trip; for short-term bookings, the entire travel price is due immediately.
If the organizer declares that he cannot confirm the travel registration, the deposit amount paid when registering the trip will be immediately refunded in full.

Services
The content of the travel contract is determined exclusively by the description, illustrations and price information in the tour operator's brochure valid for the period as well as by the information referring to this in the travel confirmation. Verbal agreements that deviate from the travel conditions or service description in the brochure or other assurances of any kind must be confirmed in writing by the tour operator.

Performance changes
Changes or deviations of individual travel services from the agreed content of the travel contract, which occur after the contract has been concluded and were not brought about by the tour operator in bad faith, are permitted as long as they are not significant and do not affect the overall design of the booked trip.

Cancellation by the traveler and rebookings
The traveler can withdraw from the travel contract at any time before the start of the trip. The traveler is recommended to declare the withdrawal in writing.
If the traveler withdraws from the travel contract, the following general cancellation costs must be paid for each registered date:

• Up to the 30th day before the start of the trip €250.00
• From the 29th to 22nd day before the start of the trip 30% of the travel price, at least €250.00
• From the 21st to 15th day before the start of the trip 40% of the travel price
• From the 14th to the 7th day before the start of the trip 60% of the travel price,
• From the 6th day before the start of the trip 80% of the travel price.

For group bookings: For bookings of flights only, changed cancellation conditions apply in accordance with our information in our advertisement. The traveler is free to prove that the damage was lower or not suffered at all due to his withdrawal.
Rebooking requests made from the 28th day before the start of the trip can, if possible, only be carried out after withdrawing from the travel contract in accordance with the above cancellation conditions and simultaneously re-registering. This does not apply to rebooking requests that only incur minor costs.
 

Until the start of the trip, the customer can have a third party replace him or her when carrying out the trip. Any actual additional costs resulting from this will be borne by the customer. The tour operator can object to the change in the person of the traveler if the third party does not meet the special travel requirements or if legal regulations or official orders conflict with this.

Limitation of liability of the tour operator
The tour operator can withdraw from the travel contract before the start of the trip or terminate the contract after the start of the trip in the following cases:

1. Without adhering to a deadline:
   If the traveler disrupts the execution of the trip despite a warning from the tour operator or if he behaves contrary to the contract to such an extent that the immediate cancellation of the contract is justified.
2. Up to 2 weeks before departure:
   If the minimum number of participants specified in the travel description is not reached. The withdrawal must be declared to the traveler immediately and the travel price paid must be refunded.
3. Up to 4 weeks before departure:
   If the obligation to carry out the trip would mean that the tour operator would exceed the economic sacrifice limit in relation to the booked trip; unless the tour operator is responsible for the circumstances leading to this. If the trip is canceled for this reason, the traveler will immediately receive a refund of the travel price paid. In addition, his booking expenses will be reimbursed at an overall rate if he does not make use of a replacement offer from the tour operator.
    

Liability of the tour operator
The tour operator is liable within the scope of the duty of care of a prudent businessman. He is obliged to provide the trip in such a way that it has the guaranteed characteristics and is not afflicted with errors. In particular, he is liable for

1. Selection of service providers and supervision; Review of benefits;
2. Compilation of individual services;
3. Description of services in catalogs or brochures;
4. Processing the travel registration;
5. Organization, reservation and provision of services in accordance with the travel contract;
6. Issuing and sending travel documents;
7. Obtaining visas, other travel documents and foreign means of payment, provided this is expressly agreed in the travel contract.
    

If regular transport is provided as part of a trip or in addition to it, or if the traveler is issued with a corresponding transport document for this purpose, the tour operator provides third-party services in this respect, provided that it expressly states this in the travel advertisement and in the travel confirmation. He is therefore not liable for the provision of the transport service itself. In this case, any liability is governed by the transport regulations of these companies, which must be expressly pointed out to the traveler and which must be made available to him upon request.

Limitation of liability of the tour operator
The tour operator's liability for contractual claims for damages from the traveler is limited to three times the travel price,

1. provided that damage to the traveler was not caused intentionally or through gross negligence by the tour operator, or
2. insofar as he is solely responsible for damage suffered by the traveler due to the fault of a service provider.
    

The tour operator is not liable for service disruptions in connection with services that are not provided by the tour operator itself. Unless this is expressly marked as an in-house service in the travel description, all excursions, tours, guided tours, sporting events and bicycle and car rentals are third-party services, even if they are offered by the tour operator's tour guide.

Warranty

1. Remedy:
   If the trip is not provided in accordance with the contract, the traveler can request redress. The tour operator can refuse the remedy if it requires disproportionate effort.
   The tour operator can also remedy the situation by providing an equivalent replacement service. The tour operator can refuse the remedy if it requires disproportionate effort.
2. Reduction in the travel price:
   For the duration of the trip not being provided in accordance with the contract, the traveler can request a corresponding reduction in the travel price (reduction). The travel price is to be reduced in the ratio in which the value of the trip in a defect-free condition would have stood at the time of sale to the actual value.
   The reduction does not apply if the traveler culpably fails to report the defect to the tour operator.
3. Termination of the contract:
   If a trip is significantly impaired as a result of a defect and the tour operator does not provide remedial action within a reasonable period of time, the traveler can terminate the travel contract within the framework of the legal provisions - in his own interest and for reasons of preserving evidence, expediently by means of a written declaration. The same applies if the traveler cannot be expected to travel due to a defect for an important reason that the tour operator can identify. There is only no need to set a deadline for remedy if remedy is impossible or is refused by the tour operator or if immediate termination of the contract is justified by a special interest of the traveler.
   He owes the tour operator the part of the travel price attributable to the services used, provided that these services were of interest to him.
4. Damages:
   If the tour operator is responsible for a circumstance that leads to a defect in the trip, the traveler can demand compensation.

Exclusion of claims and statute of limitations
The traveler must make claims due to non-contractual provision of the trip to the tour operator within one month of the contractually agreed end of the trip. After the deadline has expired, the traveler can only assert claims if he was prevented from complying with the deadline through no fault of his own. The traveler's claims expire in 6 months. The limitation period begins on the day on which the trip was supposed to end according to the contract. If the traveler has asserted such claims, the statute of limitations is suspended until the day on which the tour operator rejects the claims in writing. Claims for damages due to personal injury or death of the traveler expire 3 years after the end of the trip.

Ineffectiveness of individual provisions
The ineffectiveness of individual provisions of the travel contract does not result in the invalidity of the entire travel contract.

Place of jurisdiction
The traveler can only sue the tour operator at its registered office. The traveler's place of residence is decisive for any legal action brought by the tour operator against the traveler. If the contractual partner is a merchant or a person who does not have a general place of jurisdiction in Germany or who moves his or her place of residence or usual place of abode abroad after conclusion of the contract or whose place of residence or usual place of abode is not known at the time the action is filed, this is the case In the event of a legal dispute, Berlin is hereby agreed to be the exclusive place of jurisdiction.

Tour operator
The tour operator is Sandoval & Schönke GbR, Rigaer Str. 47 A, 10247 Berlin, DE
This does not apply if the traveler or a travel agency only books a single service (e.g. just a flight). In this case, this is simply a brokering activity for single services. The same applies if other organizers are arranged through Sandoval & Schönke GbR.